Engagement period is ‘4-6’ months. Location: KSA Riyadh.
Siebel admin roles & responsibilities:
• SIEBEL server installation & configuration, Patch management
• Siebel version upgrade
• Setting up Siebel tools , Mobile/dedicated client
• SRF, Repository migration. DDL synch.
• Performance tuning.
Supporting Production environment which includes:
• Maintaining high application availability
• Planning and co-coordination of production release.
• Daily health checks which includes regularly checking status of servers & components. Checking status of JOBs/RCRs/ Tasks. Server resource monitoring(CPU/Memory/Disk space)
• Performance tuning, supporting all planned & unplanned outages
• Supporting Test and Development environments which includes
• Setting up tools/mobile client for developers
• Extracting local databases for developers
• Migrating SRF/Repository from Development to Test environment
• Deploying non repository items
• Supporting performance testing in Test(QA) environment
• Supporting all planned & unplanned outages
• Set up and support Siebel remote. This includes registering user as mobile client, extracting local database, creation of packager , upgrade kits etc
• Set up email profiles. Configuring and managing communication management component group
• Configuring & managing Workflow Management component group. Create WF monitor agents as per requirement.
• Integrating other applications with Siebel. Mainly OBIEE/BIP/Web Methods. This includes configuring symbolic urls, WSDL imports/exports etc.
• Installing and configuring actuate server
• Installing and configuring document server
• Database refresh activity
• Setting up UCM(Data Hub)
• Setting up Oracle policy automation
• Setting up SSO/LDAP authentication
• Automation of daily migration/monitoring activities by writing shell scripts or batch jobs
• Resolving all adhoc issues, if issue is not related to Siebel then assign it to correct work-group.
• In case of issues preparing RCA & RCCA documents
• Keep all stake holders updated with progress in case of issues as per SOP.
• Opening SR with oracle in case of critical issues
• Co-coordinating with different teams